Returns and Refunds Policy

Thank you for shopping at Process Instruments.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By email: sales@pisales.co.uk

Send the product with its original packing to:

Suite 9 Stowmarket Business Centre Stowmarket Suffolk IP14 2AH UK

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Process Instruments.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sales@pisales.co.uk

Our Partners

Valve Solutions Siemens Fox Thermal Instruments, Inc. Thermo-Electra Simex Pyropress Engineering Company Ltd Precision Digital Labom Industrielle Messtechnik Process Sensors Corporation Burkert Fluid Control Systems KFG

Accreditations

Safecontractor ISO 9001

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